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Frequently Asked Questions
Answers on our oud oils, sourcing, & shipping.
What makes your oud oils different?
Most oils in our collection are distilled in-house from wild agarwood, we source directly from trusted partners across Assam, Burma, and the wider oud belt. Because we control the entire process ; from wood selection to the final maturation, each batch reflects a specific terroir and distillation intent rather than a blended commodity profile. The result is a complex oil with genuine depth, longevity, and a scent trail that evolves over hours on the skin.
Are your oils 100% natural and self-distilled?
Yes. Our oud oils are entirely natural, with no synthetics, dilutions, or fillers. We distill them ourselves in small copper and steel stills, soaking and hydro-distilling the wood over many days to coax out the fullest range of aromatic compounds. Slow, low-heat distillation is more time-consuming and yields less oil, but it preserves the delicate top notes and the animalic warmth that define a true, living oud.
How should I store and apply oud oil?
Store your oil upright in a cool, dark place, away from direct sunlight and heat — a drawer or cabinet is ideal. Natural oud actually improves with age, so there is no need to rush through a bottle. To apply, take a small amount by dabbing the applicator onto pulse points such as the wrists, neck, or behind the ears. A little goes a long way; one or two touches will bloom and last throughout the day.
Do you ship internationally and how long does it take?
Yes, we ship worldwide from the The Netherlands. Domestic orders typically arrive within 1-2 working days, while international deliveries take 1-7 working days depending on your location and local customs processing. Each bottle is carefully hand-packed to protect it in transit, and you will receive tracking details as soon as your order leaves us. Please note that any import duties or taxes are the responsibility of the recipient. We ship worldwide with DHL Express.
What is your return and exchange policy?
Because our oils & extraits are natural, unadulterated products, they cannot be returned for hygiene and authenticity reasons. If a bottle arrives damaged or you receive the wrong item, please contact us within 48 hours and we will make it right promptly. We also offer sample vials on many of our oils so you can explore before committing to a full bottle.